Reply to Review

post

https://app.hosttools.com/api/replyToReview/{reservationID}

Posts the host's public reply to the review a guest left for their stay. Works on Airbnb, Booking.com and VRBO.

Each review takes one reply. Airbnb replies must be under 1,000 characters, and Airbnb only shows a guest's review (so it can only be replied to) once both sides have reviewed or the review window has closed. Booking.com only takes replies to reviews with written comments. VRBO only takes a reply while it offers one on the review (its "Respond" button). Booking.com and VRBO check each reply before guests can see it, and VRBO refuses replies that contain contact details or the guest's name.

Find the reviews to reply to with /api/getReviews/{listingID} or the review.created webhook (document.reviewer "guest"), which carries the reservationID. Requires the reservations:write scope.

Recent Requests

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Responses

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Response

Click Try It! to start a request and see the response here! Or choose an example:

application/json

200The channel took the reply

400Invalid request: unknown reservation, a reservation that isn't yours, a reservation that isn't from Airbnb, Booking.com or VRBO, a missing or empty reply, an Airbnb reply of 1,000 characters or more, or a disconnected channel account.

405The channel refused the reply. Its reason is in message.

409The review can't be replied to right now: there is no guest review of the stay on the channel yet, you already replied, it's a Booking.com review with a score but no written comments, or VRBO isn't taking a reply to the review. message says which.