Get Support Threads

Returns the user's Airbnb customer support threads, the most recent message first. These are the conversations with Airbnb support about the account (a case, a claim, a payout question), which the Host Tools inbox shows as Airbnb Support. They aren't tied to one reservation, so they are not in a reservation's posts. Each thread has its last message as lastPost; read the whole thread with /api/getSupportThread/{supportThreadID}.

Only Airbnb support threads are imported, in the background with the account's other Airbnb messages. Needs the messages:read scope.

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Query Params
string

Only threads of this Airbnb account (from /api/getAccounts)

date-time

Only threads whose last message is at or after this time (ISO 8601)

Headers
string

Partner API key (deprecated — use OAuth 2.0 for new integrations)

string

User's authentication token (legacy). Use Authorization Bearer header for new integrations.

Responses

403

The OAuth token lacks the messages:read scope

429

Too many requests

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Response
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